Customer Support

We’re here to help.

Below you’ll find billing access, support information, troubleshooting guidance, and relocation details.

💳 Billing & Payments

All rental payments are processed securely through Stripe.

To:

• Update your payment method
• View invoices
• Download receipts
• Manage billing

Please log in to the secure billing portal below:

👉 Access Your Billing Portal:
https://billing.stripe.com/p/login/4gMbJ27AE9Ob5Rjezu0co00

If you experience any issues accessing your portal, please contact us and we’ll assist you.

🛠 Service & Maintenance

Your rental includes maintenance and support.

If you are experiencing an issue with your unit, please contact us with:

• Your full name
• Your service address
• A brief description of the issue
• A photo or short video if possible

We’ll respond as soon as possible.

🔧 Quick Troubleshooting Guide

Many common issues can be resolved quickly without a service visit.

Please check the following before requesting service:

Washer Won’t Start

• Make sure the unit is plugged in securely
• Check that the outlet has power
• Confirm the door is fully closed
• Ensure the cycle has been selected and started

Unit Not Draining

• Make sure the drain hose is not kinked or blocked
• Confirm the drain hose is properly inserted into the drain pipe
• Check that your home drain line is not clogged

Clothes Still Damp After Cycle

This is an all-in-one washer & dryer, so cycles take longer than traditional machines.

If items are slightly damp:

• Run a short additional dry cycle
• Avoid overloading the drum
• Separate heavy items (like towels) from lighter fabrics

Excessive Vibration or Noise

• Make sure the unit is level
• Confirm it is not overloaded
• Remove bulky items and try again

Water Leaking

• Check that the water hoses are tightly connected
• Ensure the drain hose is properly secured
• Do not overfill the machine

If leaking continues, contact us immediately.

Error Code Displayed

If you see an error code:

• Take a photo of the display
• Send it to us along with your name and address

🚚 Moving or Relocation Policy

If you are moving, please contact us as soon as possible.

Because this rental has a 12-month minimum term, the unit must either:

• Be relocated to your new address (if serviceable), or
• Be returned according to your rental agreement

Please notify us at least 14 days before your move date so we can coordinate next steps.

Important:

• The new address must have a standard washer hookup
• Relocation may require a service fee depending on distance and logistics
• Do not attempt to disconnect or move the unit yourself

If you are unsure whether your new location is eligible, contact us before signing a new lease.

We’re happy to work with you to make the transition smooth.

📞 Contact Us

SpinCycle Rentals – Cleveland, Ohio

Call or Text: (216) 452-7738
Email: spincyclerentalscle@gmail.com

Helpful Reminder

Our all-in-one washer & dryer is designed for set-it-and-forget-it convenience.
Most customers run loads before work or overnight.